How we charge

We charge a share of the improvement the twin produces, measured against a baseline we agree with you before anything is installed. If the number does not move, we do not get paid. This page explains the mechanism and shows the arithmetic in two illustrations.

The mechanism

How does the fee work?

Six parts, agreed with you and written into your portal before the twin is installed. Your proposal sets out the measures, share, schedule and term for your engagement.

  • BaselineRecorded with you before install. It covers what the operation costs and how long its recurring work takes today, and it is written into your portal, where it does not move. The measures are agreed with you before the engagement begins.
  • MetricThe measured difference against that baseline over each settlement period. You can see the measurement in your portal under work and metrics. The measures and any value assigned to time are agreed in your proposal.
  • ShareThe fee is a share of the measured improvement. The percentage and measurement schedule are agreed in your proposal.
  • CapA cap, once agreed, limits the fee for a period whatever the measured figure. Your proposal will say whether a cap applies.
  • TermHow long the arrangement runs and how it ends. Your records stay in your own workspace either way. Your proposal sets out the term and notice period.
  • If nothing improvesThere is no fee for that period. The baseline stays where it was recorded, and the measurement continues.

Two illustrations

What does that look like in practice?

Two invented businesses show how the arithmetic works. Nothing below is a quote, and the share used is an illustration rather than our rate.

Illustrations, not quotes

The businesses, the figures and the one-quarter share in these two examples are invented to show the arithmetic. The actual share, any cap and the term are agreed in your proposal.

Illustration A

A trades business that runs on a job board and email

The baseline records recurring admin work at about $9,000 a month: staff hours spent quoting, invoicing, chasing payment and re-typing the same job into three places.

After the twin carries quote follow-ups, invoice chasing and reconciliation, the same work measures at $6,000 a month. The improvement is $3,000 a month.

At an illustrative share of one quarter, the fee is $750 a month and the business keeps $2,250. If the measured figure went back to $9,000 in a later period, the fee for that period would be zero.

Illustration B

A services firm paying for tools that move data between other tools

The baseline records $2,400 a month in subscriptions and 60 hours a month of re-keying, valued at an agreed $40 an hour, so $4,800 a month in all.

After the twin carries the data movement, two subscriptions are cancelled, which removes $1,100 a month, and re-keying falls from 60 hours to 15, which removes $1,800. The improvement is $2,900 a month.

At the same illustrative one-quarter share, the fee is $725 a month. If a cap of $600 a month had been agreed, the fee would be $600 and the firm would keep the rest.

What is written down

Where do the terms live?

Everything above is held in your portal as structured fields (rate, cadence, currency and any contingencies) with an append-only history, so both sides can see what was agreed and when it changed.

Before install

The baseline is recorded

The discovery call settles what the baseline measures. It is written into your portal before the workspace is stood up, and it does not move afterwards.

Each period

The measurement is visible

The measured difference against the baseline appears in your portal under work and metrics, alongside the work in progress that produced it.

When terms change

Each revision is kept

A change of scope or share is a new revision of the same record. Earlier revisions stay readable, so a question about what was agreed has one answer.

Anything this page does not settle is settled on the first call and written into those terms. Short answers to the questions we hear first are on the home page.

Start a conversation

Tell us how your business runs

A first call establishes what a baseline would measure and whether an engagement makes sense. There is nothing to sign before that conversation.